Compario | www.compario.com.au
Last updated: 29 October 2026
1. Introduction
At Compario, we recognise the importance of protecting your privacy and personal information.
This Privacy Policy explains how Compario ("Compario", "we", "our" or "us") collects, holds, uses and discloses personal information when you visit our website, use our comparison tools, request information or enquire about financial products and services.
Compario is operated by Compario Pty Ltd, ACN 703623803, trading as Compario.
Compario operates an online comparison, marketing and referral platform that helps Australians explore financial products and services, including home loans, mortgage refinancing and life insurance.
Where you request assistance, we may refer your enquiry to an appropriately licensed financial services provider, mortgage broker, insurance adviser or other authorised referral partner.
We are committed to handling personal information responsibly and transparently, in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
2. Information We Collect
The personal information we collect depends on how you interact with our website and the services you request.
This may include:
Personal and contact information
- Full name
- Email address
- Telephone number
- Residential address or postcode
- Date of birth or age, where relevant
Home loan and refinancing information
- Estimated property value
- Outstanding mortgage balance
- Current lender and interest rate
- Loan type and repayment preferences
- Property ownership and occupancy details
- Approximate income, employment and financial circumstances
- Other information relevant to your refinancing enquiry
Life insurance information
- Age and general personal circumstances
- Type and amount of insurance cover sought
- Occupation and employment circumstances
- General financial information relevant to your enquiry
- Other details voluntarily provided through an enquiry
Website and technical information
- Internet Protocol (IP) address
- Browser type and device information
- Website usage and navigation activity
- Referral sources and advertising interactions
- Cookies and similar tracking information
We aim to collect only the information reasonably necessary for our business functions and the services you request.
We do not require detailed medical records or sensitive health information through our general online enquiry forms. Where sensitive information is required for an insurance application, this should ordinarily be collected directly by the relevant authorised insurance provider or adviser.
If we need to collect sensitive information ourselves, we will do so only where permitted by law and with consent where required.
3. How We Collect Information
We may collect personal information when you:
- Complete an online comparison, enquiry or contact form
- Request information about mortgage refinancing or life insurance
- Subscribe to communications or updates
- Communicate with us by telephone, email or other electronic means
- Interact with our advertising campaigns or website
We may also collect certain technical and usage information automatically through cookies, analytics platforms and similar technologies.
In some circumstances, we may receive information from our authorised referral partners, service providers or advertising platforms, where permitted by law.
Where practicable, we collect personal information directly from you.
4. Why We Collect and Use Personal Information
We collect, hold and use personal information for purposes including:
- Responding to enquiries and requests for information
- Helping you explore financial products and services
- Assessing the general nature of your enquiry
- Connecting you with an appropriate mortgage broker, financial adviser, insurance adviser or other authorised service provider
- Facilitating contact between you and the relevant referral partner
- Providing information about products or services you have requested
- Managing customer enquiries, feedback and complaints
- Maintaining and improving our website and comparison tools
- Measuring the effectiveness of our advertising and marketing campaigns
- Maintaining business records and complying with applicable legal obligations
- Preventing fraud, misuse and unauthorised access
We may also use your information for direct marketing where you have consented or where otherwise permitted by applicable law.
5. Sharing Your Information with Referral Partners
Compario operates as a marketing and referral platform.
Where you submit an enquiry requesting assistance with a financial product or service, we may disclose relevant personal information to an appropriately licensed or authorised third-party provider so they can respond to your enquiry.
Depending on the type of enquiry, these providers may include:
- Mortgage brokers and Australian Credit Licence holders or their authorised credit representatives
- Financial advisers and Australian Financial Services Licence holders or their authorised representatives
- Life insurance advisers and authorised insurance providers
- Other service providers relevant to your requested product or service
We will provide information about the intended disclosure and obtain consent where required before passing your personal information to a referral partner.
We aim to share only the information reasonably necessary to facilitate your enquiry.
Once your information has been disclosed to a referral partner, that partner may collect and handle your information under its own privacy policy and applicable legal obligations.
Compario may receive referral fees, commissions or other commercial benefits from participating service providers where permitted by law. Relevant commercial relationships and payments will be disclosed where required by applicable law.
We do not disclose personal information to unrelated third parties for their independent marketing purposes without an appropriate lawful basis, including consent where required.
6. Marketing Communications and Consent
Compario may communicate with you regarding enquiries you have submitted, services you have requested and, where permitted, other relevant products or services.
Depending on your communication preferences and applicable consent requirements, these communications may occur by:
- Telephone
- SMS
- Other electronic communication channels
Where required, we obtain consent before sending marketing communications or arranging marketing contact from third-party referral partners.
You may withdraw your marketing consent or request that we stop sending marketing communications at any time.
Marketing emails and SMS messages will include an appropriate opt-out or unsubscribe mechanism where required by law.
You may also Contact Us directly to request removal from our marketing communications.
We will comply with the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth) and other applicable marketing and privacy requirements.
Withdrawing consent to marketing will not necessarily prevent us from sending communications reasonably required to respond to an existing enquiry or comply with legal obligations.
7. Cookies, Analytics and Online Advertising
Compario may use cookies and similar technologies to operate and improve our website, understand visitor activity and assess the effectiveness of advertising campaigns.
These technologies may include services provided by Google, Meta and other analytics or advertising providers.
Depending on the technologies implemented, information collected may include:
- Pages visited and interactions with our website
- Browser and device information
- Approximate geographic location derived from technical data
- Advertising campaign and referral information
- Conversion events and website usage patterns
We may use this information to measure advertising effectiveness, improve website functionality and present relevant advertisements where permitted.
Some advertising and analytics providers may process information under their own privacy policies, including through systems located outside Australia.
You can manage or restrict certain cookies through your browser settings and any cookie preference controls we make available.
Disabling cookies may affect some website features or functionality.
8. Disclosure to Service Providers
In addition to referral partners, we may disclose personal information to third-party service providers who assist us in operating our business.
These may include:
- Website hosting and information technology providers
- Customer relationship management (CRM) platforms
- Email and SMS communication providers
- Website analytics and advertising providers
- Cybersecurity and data storage providers
- Professional advisers, including legal and compliance consultants
We take reasonable steps to ensure that third-party service providers handle personal information appropriately and apply suitable privacy and security safeguards.
We may also disclose personal information where required or authorised by law, including to regulatory authorities and law enforcement agencies.
9. Overseas Disclosure
We primarily provide services to Australian consumers.
However, some technology, software, website hosting, analytics or administrative service providers may operate or store information outside Australia.
Where personal information is likely to be disclosed to overseas recipients, we will comply with applicable requirements under Australian privacy law, including taking reasonable steps to protect personal information.
10. Storage and Security of Personal Information
Compario takes reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the nature of the information and systems used, security measures may include access controls, authentication, encryption, secure technology platforms and appropriate service-provider arrangements.
Access to personal information is limited to individuals and service providers who reasonably require that information for authorised business purposes.
While we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
We encourage users not to submit passwords, banking login credentials or unnecessary sensitive information through our general enquiry forms.
Where required under the Notifiable Data Breaches scheme, we will assess eligible data breaches and notify affected individuals and the Office of the Australian Information Commissioner.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing enquiries, maintaining appropriate business records, resolving disputes and meeting applicable legal obligations.
Retention periods may vary depending on the type of information and the nature of the enquiry.
When personal information is no longer required, and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it.
12. Accessing and Correcting Your Information
You may request access to personal information that Compario holds about you.
You may also request correction of information that is inaccurate, incomplete, out of date, irrelevant or misleading.
We will respond to access and correction requests within a reasonable period and in accordance with applicable privacy law.
In certain circumstances, we may be legally permitted or required to decline an access request. Where appropriate, we will explain the reasons for doing so.
To request access or correction, please Contact Us using the details provided below.
13. Anonymity and Pseudonymity
Where lawful and practicable, you may interact with Compario anonymously or using a pseudonym.
However, if you wish to receive a personalised response or be connected with a financial services provider, we may require identifying and contact information to process your enquiry.
If you choose not to provide relevant information, we may be unable to provide the requested service or referral.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, service providers or external resources.
These third parties may have their own privacy policies, terms and information-handling practices.
Compario is not responsible for the privacy practices of independent third-party websites or service providers.
We encourage you to review the relevant privacy policies before providing personal information to an external organisation.
15. Financial Services and Comparison Disclaimer
Compario operates as an online comparison, marketing and referral platform.
Unless expressly stated otherwise, Compario does not itself provide personal financial advice, credit assistance, insurance advice, loan approvals or insurance underwriting services.
Information displayed on our website is generally informational in nature and does not take into account your complete financial circumstances, objectives or needs.
Where you request assistance, your enquiry may be referred to an appropriately licensed or authorised professional who will determine the services they can provide.
Compario may not compare every lender, insurer or financial product available in the Australian market.
The availability of comparison results, product information or referral services does not guarantee eligibility, approval, acceptance or a particular financial outcome.
16. Privacy Complaints
If you have concerns about how we have collected, used, disclosed or handled your personal information, please contact our Privacy Officer.
We will acknowledge and investigate privacy complaints and aim to provide a response within 30 days.
If you are dissatisfied with our response, or believe your complaint has not been adequately addressed, you may contact the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
The OAIC provides information about privacy rights and the process for making a formal privacy complaint.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, technology, services or applicable legal requirements.
The latest version will be published on our website with the date of the most recent update.
We encourage you to review this Privacy Policy periodically.
18. Contact Us
For privacy enquiries, complaints, requests to access or correct personal information, or marketing opt-out requests, please contact:
Compario
Operated by: Compario PTY Ltd
ACN: 703623803
Website: www.compario.com.au
Email: [Privacy Contact Email]
End of Privacy Policy